Terms of Use

1. Who we are and what the platform is

Healthfix operates an online marketplace that connects patients ("you," "Patients") with independent, licensed healthcare providers — physicians, physician assistants, and nurse practitioners ("Providers"). Massagite connects customers with independent wellness and massage professionals.

We sell software, not services. The Company’s product is a software platform — a marketplace, scheduling, payments, and messaging, offered as a service. The Company does not provide, and does not hold itself out as providing, medical, nursing, massage, or any other professional or clinical service. It does not practise medicine, nursing, or any licensed profession; it does not control, direct, or interfere with the exercise of a Provider’s independent professional judgment; and it is not responsible for the services Providers deliver.

No Provider works for us. Every Provider on the platform is an independent contractor running their own business — not an employee, agent, partner, or representative of the Company. We do not employ them, supervise their work, set their prices, or direct how they practise. No Provider is authorised to speak for the Company, to bind it to anything, or to describe themselves as its employee or representative, and their agreement with us forbids it. If a Provider tells you they work for us, they are wrong — please tell us through the in-app support form.

2. Not for emergencies

The platform is not for medical emergencies. If you are experiencing an emergency, call 911 or go to the nearest emergency department. Do not use the platform to request urgent or emergency care where delay could be harmful.

3. Eligibility and where the platform is offered

United States only. The platform is offered solely to users physically located in, and services delivered within, the United States, and is intended only for residents of US states and territories where we operate. We do not offer, market, or make the platform available to users in the European Economic Area, the United Kingdom, Switzerland, or any other jurisdiction outside the United States, and we do not knowingly accept registrations, bookings, or payments from them.

Providers must be licensed in the US state where the service is delivered, and that requirement is enforced at search and again at booking. If you access the platform from outside the United States you do so on your own initiative, and you may not use it to book or deliver services. We may refuse or cancel any booking that appears to fall outside this scope.

You must be at least 18 years old (or the age of majority in your state) to create an account and book a visit. Care for minors must be requested by a parent or legal guardian, where a Provider offers it. You must provide accurate registration information and keep it current.

4. The Provider relationship

• Any provider–patient or provider–customer relationship is formed solely between you and the Provider, not with the Company.
• Providers set their own availability, services, and flat, upfront prices, and are paid their full listed price — the Company takes no portion of a Provider's fee.
• A Provider may decline or terminate service consistent with professional and ethical obligations — for example if it is not clinically appropriate, or the visit type or your location is outside their scope or licensure.
• The Company does not guarantee that any particular Provider, service, time, or outcome will be available.

5. No insurance; private pay

Healthfix is private-pay only. We do not bill insurance, Medicare, or Medicaid, and visits are generally not reimbursable by them. The Provider’s price and the platform service fee are both shown, in full, before you confirm. Itemized receipts may be provided that you can submit to an HSA/FSA administrator or insurer at your own discretion and risk; we make no representation that any amount will be reimbursed.

6. Provider verification — what we do and don't promise

We verify each Provider's professional licence against available registries (for example the federal NPI/NPPES registry and, where integrated, state licensing boards) before they may accept visits, and we re-check periodically. Verification badges reflect the result of those checks at the time performed.

However: verification is a screening aid, not a guarantee. We do not independently guarantee any Provider's competence, credentials, licensure status at the moment of your visit, malpractice history, or the quality or outcome of any service. You are encouraged to use the state-board links shown on each Provider’s profile to verify their licence yourself.

What is self-declared and NOT verified. A Provider's listed specialties and the languages they say they can work in are entered by the Provider and are not checked by us. A language listed on a profile is the Provider’s own statement that they can hold a session in it — it is not a certified medical-interpretation credential, and we do not assess fluency. If accurate interpretation matters to your care, arrange a qualified interpreter rather than relying on this field.

7. Identity verification

Before your first booking you may be required to verify your identity — for example government photo ID and a selfie match, processed by our identity vendor. This protects Providers and other users. We receive a pass/fail result and store the minimum necessary; we do not store your identity documents ourselves.

8. Telehealth consent (video / phone visits)

The full terms of this are in our Informed Consent to Telehealth, which you are asked to accept separately before your first video or phone visit (see §13). That document governs; this section is a summary of it.

By choosing a video or phone visit you consent to receiving care via telehealth, and you acknowledge:

• Telehealth has limitations; a Provider may determine that an in-person visit is required and may decline to proceed.
• A Provider may only treat you if licensed in the state where you are physically located at the time of the visit. You agree to accurately state your location, and understand a visit may be declined on that basis.
• Technical failures may interrupt a visit; alternative arrangements or a refund of the affected visit may apply.

9. Payments, fees, cancellations, and refunds

• Payment is processed through our third-party payment processor. By booking you authorize the charge for the selected visit.
• How pricing works. Each Provider sets and lists their own price, and receives that price in full — the platform does not take any portion of, or otherwise reduce, the Provider’s fee. Listing on the platform is free to Providers.
• Platform service fee. The platform charges you a separate service fee, calculated as a percentage of the Provider’s price and added on top of that price. It is the platform’s charge for the technology and services it provides to you; it is not a share, split, or rebate of the Provider’s professional fee. Before you confirm, you are shown the Provider’s price, the exact service fee in dollars, and the combined total — you are never charged an amount you have not been shown. The current rate is displayed in the app and may change prospectively; a change never affects a booking you have already confirmed.
• Membership. An optional paid membership gives members a standing discount on the total of each booking. The discount is funded by the platform and never reduces the Provider’s price.
• Free cancellation. You may reschedule at any time (always fee-exempt), or cancel free of charge, with an automatic full refund, right up until your Provider has committed to the visit. For a visit at your address that moment is when your Provider sets off to travel to you and marks themselves on the way; until then, cancelling is free and the refund is issued automatically without you having to ask. For every other visit — at your Provider’s location, remote, or video — it is when the appointment time arrives. We do not charge a cancellation fee based on how much notice you gave: a Provider who has not started travelling has not lost anything, and a Provider already at your door has, whatever the clock says.
• After that point. You can still cancel, but the payment is not refunded automatically, because the Provider may already have travelled to you or the visit may have begun. If something has gone wrong — the Provider did not arrive, arrived late, or the visit could not go ahead — contact us through the in-app support form and we will look at it. Refunds in this window are at our discretion and are decided case by case.
• Follow-ups. A Provider may propose a follow-up. You are never charged for a follow-up unless you explicitly accept it.
• If a Provider asks to move your appointment. A Provider who is running behind, or who becomes unavailable, may ask you to reschedule. Your booked time does not change unless you choose a new one. You may accept one of the times offered, propose your own, keep the time you booked, ask the Provider to contact you, or cancel. If you cancel because a Provider asked to move the appointment, you are refunded in full and charged no cancellation fee — the cancellation was not yours.
• Refunds. Refunds may be issued in full or in part. A refund is normally returned to your original payment method; where that is not possible — for example a visit never charged through the platform, or one paid in cash directly to the Provider — we may instead issue platform credit usable toward a future booking, or the amount may be a matter between you and the Provider. Card refunds typically take 5–10 business days to appear. Any platform credit applied to a cancelled booking is returned to your balance. Outside the fee-exempt cases above, refunds are handled case-by-case consistent with the cancellation policy and applicable law.

10. Payment processing (Stripe)

Card payments are processed by Stripe, Inc. We do not collect, transmit, or store your full card number, expiry, or security code — those are captured by Stripe directly and never reach our servers. We retain only a payment reference and the amounts, which is what lets us show you a receipt and issue a refund.

By making a payment you also agree to the Stripe Services Agreement (stripe.com/legal/ssa) and, where identity verification is used, the Stripe Privacy Policy (stripe.com/privacy). Stripe is an independent third party and processes your information as described in its own terms; we do not control those terms.

• What appears on your statement: charges appear under the name of the brand you booked through — MASSAGITE for bookings made on Massagite, and HEALTHFIX for bookings made on Healthfix. If you do not recognise a charge, contact us first through the support form in the app or on the website — we can usually resolve it faster than a bank dispute.
• Currency: all prices and charges are in US dollars (USD).
• Authorization: confirming a booking authorizes us to charge the total shown to you at that moment — the Provider’s price plus the platform service fee, less any credit or discount applied. We do not charge amounts you have not been shown.
• Disputes and chargebacks: if you dispute a charge with your bank, we may suspend bookings on the account while the dispute is resolved, and we may provide your booking, acceptance, and communication records to Stripe and to the card network as evidence.
• Identity verification: where identity verification is required, it is performed by Stripe Identity. Government ID images and any biometric data derived from them are collected and processed by Stripe, not by us; we receive only a pass/fail result.
• Provider payouts. Providers are paid through Stripe and must complete Stripe’s onboarding, including identity and tax information. Providers are independent contractors, not our employees, and are responsible for their own taxes.
• Prohibited use. You may not use the platform for any transaction prohibited by Stripe’s restricted-businesses list (stripe.com/legal/restricted-businesses) or by applicable law.

11. Prescriptions

Where a Provider determines a prescription is appropriate, the Provider issues it through their own prescribing systems. The platform does not transmit or store prescriptions. We may deliver a notice telling you where and roughly when to pick up a prescription; we do not include the drug, dosage, or diagnosis in that notice. Controlled-substance prescribing is subject to law and Provider discretion and may be unavailable.

12. Your responsibilities

You agree to provide accurate health information, use the platform only for lawful purposes and your own care (or that of someone you are authorized to act for), not to misuse or attempt to disrupt the platform, and not to record a visit without the Provider’s consent.

13. The other documents that apply to you

These terms are not the whole agreement. The documents below apply as well, and each is incorporated into these terms by reference for the people it covers. Where one of them conflicts with these terms on the subject it governs, that document controls.

• Privacy Policy — applies to everyone. What we collect, why, who we share it with, and how long we keep it.
• Provider Terms — applies to Providers only. Listing, licensure, insurance, payouts, refunds, and the safety check-in from the Provider’s side. If you use the platform only to book, it does not apply to you.
• Notice of Privacy Practices — applies to Healthfix patients. How protected health information is used and disclosed, and the rights you have over it under HIPAA.
• Business Associate Agreement — applies to Healthfix clinicians only. How the Company handles protected health information on a clinician’s behalf. It is an agreement between the Company and the clinician; it is not something a patient enters into, and nothing in it takes any right away from you.
• Informed Consent to Telehealth — applies to Healthfix patients booking a video or phone visit. What telehealth can and cannot do, its risks, and your choices.

When you are asked for each one. They do not all work the same way, on purpose:

• The Privacy Policy is published rather than accepted — it describes what we do, and it applies whether or not you click anything.
• The Provider Terms are accepted when you create a Provider account, at the same time as these terms, and again whenever a new version is published.
• The Business Associate Agreement is accepted by a clinician during onboarding, before they may accept a first visit.
• The Notice of Privacy Practices is given to you, and we ask you to acknowledge that you received it. That acknowledgement is a receipt, not an agreement — you keep every right the notice describes whether or not you give it, and declining to acknowledge it does not stop you being seen.
• The Informed Consent to Telehealth is asked for before your first video or phone visit, separately from these terms — not at sign-in. Consent to receive care is a clinical matter between you and your clinician, and it does not belong buried in a general contract. You may withdraw it at any time, and withdrawing does not affect care already delivered.

Where to read them. Each is published in the app and on the website, at its own address, in the version currently in force. When any of them changes, it changes the way §20 describes.

Communications. Platform notifications (email, and any text or push messages we add) are pointers — they tell you something happened and where to look, and they never contain your clinical information. In-app messaging with a Provider may contain health information and is handled under our privacy and security controls.

14. Provider safety check-in — when your address may be shared

Some Providers work alone in clients’ homes and use an optional safety check-in: while they are at a visit, they check in with the platform on a timer. If a Provider misses a check-in, we contact an emergency contact that Provider nominated in advance, and that message includes the service address for the visit — that is, your address, where the visit is at your location.

By booking an in-person visit at an address you provide, you acknowledge this may happen. Specifically:

• What is shared: the visit address, the Provider’s own name and phone number, the Provider’s last reported device location if they shared one, and how long it has been since they last checked in.
• What is never shared: your name, the service or visit type, the reason for the visit, any clinical information, any notes, or any other booking detail. There is no field in which any of that could be included.
• Who receives it: only a contact that Provider nominated beforehand, who accepted the role and confirmed a test message. Not the public, not us generally, and not any other user.
• When: only if a check-in is missed by more than a short grace period during an active in-person visit — not routinely, and not for remote, video, or at-Provider visits.
• What we are not: we notify a nominated contact. We are not an emergency service, we do not dispatch one, and we do not undertake to monitor any Provider’s safety or yours. Nothing here creates a duty to respond to any situation.

This feature is currently offered on the general Massagite marketplace only. If you would prefer your address not be shareable in this way, book a visit at the Provider’s location or a remote/video visit instead.

15. Reviews and content

You may post reviews of your experience. Reviews must be truthful and must not include others’ health information or unlawful content. We may remove content that violates these terms. You grant us a licence to display content you submit for operating the platform.

16. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT ANY MEDICAL OR HEALTH OUTCOME. Providers — not the Company — are responsible for the care and services they provide.

17. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR THE ACTS OR OMISSIONS OF ANY PROVIDER. THE COMPANY’S TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE PLATFORM WILL NOT EXCEED THE AMOUNT YOU PAID THROUGH THE PLATFORM IN THE SIX (6) MONTHS BEFORE THE CLAIM. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

18. Release, indemnification, and hold harmless

Who this protects. In this section, "the Company Parties" means the Company, the brands it operates (including Massagite and Healthfix), and their respective parents, subsidiaries, affiliates, officers, directors, employees, contractors, and agents.

Release. The platform is a venue that connects you with independent Providers; the Company does not deliver the service and is not a party to it. You release the Company Parties from any claim, demand, or damages arising out of or connected with a dispute between you and a Provider, or arising from the acts or omissions of a Provider — including the quality, safety, timing, or outcome of any service, and anything that occurs during an in-person visit. If you have a dispute with a Provider, your claim is against that Provider.

Indemnification and hold harmless. You agree to indemnify, defend, and hold harmless the Company Parties from and against any claim, liability, loss, damage, cost, or expense (including reasonable attorneys’ fees) arising out of or related to: (a) your use or misuse of the platform; (b) your breach of these terms or of any applicable law; (c) content you submit; (d) any service you deliver or receive through the platform; and (e) your violation of any third party’s rights. We may assume the exclusive defense of any matter subject to indemnification by you, at your expense, and you agree to cooperate.

Scope and survival. The release, indemnity, and hold-harmless in this section are given to the fullest extent permitted by law, apply to claims of every kind — known and unknown, foreseen and unforeseen — and are not limited by any other provision of these terms. They survive termination of your account and any expiry of these terms.

19. Dispute resolution; arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION. YOU MAY OPT OUT AS DESCRIBED BELOW.

This section is between you and the Company only. It does not apply to, and does not affect, any claim you may have against a Provider.

Informal resolution first. Before starting an arbitration, you agree to contact us through the in-app support form and describe the dispute and the relief you want, and we agree to do the same in writing to you. If it is not resolved within sixty (60) days, either of us may start an arbitration.

Agreement to arbitrate. Except as stated below, any dispute, claim, or controversy arising out of or relating to these terms or to your use of the platform will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, then in effect. The Federal Arbitration Act governs the interpretation and enforcement of this section. You and the Company each waive the right to a jury trial.

Where and how. Arbitration will be conducted in the county where you live, or by telephone or video, or by documents only, at your election. The arbitrator may award any relief a court could award to you individually, and the decision may be entered as a judgment in any court of competent jurisdiction. We pay the AAA filing, administration, and arbitrator fees for claims under $10,000 except where the arbitrator finds the claim frivolous; otherwise fees are allocated under the AAA rules.

No class actions. You and the Company may bring claims only in an individual capacity, and not as a plaintiff or class member in any class, consolidated, representative, or collective proceeding. The arbitrator may not consolidate claims or preside over any form of representative proceeding. If this class-action waiver is held unenforceable as to a particular claim, that claim — and only that claim — is severed from arbitration and proceeds in court under §21; the rest of this section still applies.

What is excluded. Either of us may bring an individual action in small claims court for a dispute within that court’s jurisdiction, and either of us may seek injunctive relief in court to protect intellectual property or to stop unauthorized access to the platform. Nothing in this section prevents you from reporting a concern to any government agency, or from participating in a proceeding brought by one.

Your right to opt out. You may opt out of this arbitration agreement within thirty (30) days of first accepting these terms by sending us notice through the in-app support form stating your name, the email address on your account, and that you opt out of arbitration. Opting out affects nothing else in these terms, and we will not retaliate for it. If you opted out of a previous version, that opt-out carries forward and you do not need to send it again.

Changes. If we materially change this section after you accept it, you may reject the change by notifying us through the support form within thirty (30) days of the new version’s effective date; the version you last accepted then continues to govern disputes between us. Survival. This section survives termination of your account.

20. Your acceptance, and changes to these terms

How you accept. You accept these terms by clicking to accept them — when you create an account, and again whenever a new version is published. Creating an account, or continuing to use the platform after accepting, means you agree to be bound by the version in force at that time.

What we record. When you accept, we record and retain: the date and time of your acceptance, the IP address you accepted from, the version of these terms you accepted, and the device/browser you used. We keep that record for as long as your account exists and for as long afterwards as is needed to resolve any dispute or meet a legal obligation. Each acceptance is stored as a separate record — accepting a new version never overwrites the earlier one, so your acceptance history stays intact. You can ask us for a copy of your own acceptance history at any time.

Changes. We may update these terms. When we publish a new version we assign it a new version identifier and post the new effective date. The next time you sign in, you will be asked to review and accept the new version before you can book, accept a follow-up, or otherwise transact on the platform. You can continue to read the platform and your existing records without accepting, and you can always decline — but if you decline, you should stop using the platform and may close your account. Where the law requires advance notice of a particular change, we will give it. We will not apply a changed term retroactively to a booking you have already confirmed.

21. Governing law; severability; contact

Governing law. These terms, and any dispute arising out of or relating to them or to your use of the platform, are governed by the laws of the State of Arizona, excluding its conflict-of-law rules. To the extent any dispute is not subject to arbitration, you and the Company consent to the exclusive jurisdiction and venue of the state and federal courts located in Maricopa County, Arizona.

Severability. If any provision of these terms is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or if it cannot be, severed — and the rest of these terms will remain in full force.

Contact. Questions about these terms, and any notice you need to send us, should go through the support form in the app or on the website.